1. Acceptance of Terms
Access to and use of the website www.topnutrition.es, as well as making purchases online or at our physical store, implies full and unreserved acceptance of these General Terms by the user. FSC TopNutrition reserves the right to amend them at any time by publishing the updated version on this site.
If you do not agree with any of these terms, please do not use our services.
2. Seller Identification and Service Description
The owner of this website and responsible party for sales is FSC TopNutrition, with registered address at C. de la Libertad, 59, 28100, Madrid (Spain) and email fsctopnutrition@gmail.com. Our services include:
- Online sale of nutritional supplements, proteins, vitamins and wellness products through www.topnutrition.es
- In-store retail at our physical shop located at C. de la Libertad, 59, 28100, Madrid
- Personalised nutritional advice from our team of specialists
- Pre- and post-sale customer service both online and in store
3. Registration and User Account
To make purchases online you need a user account. By registering you agree to:
- Provide truthful, accurate, current and complete data
- Keep your account information up to date at all times
- Keep your password safe and not share it with third parties
- Notify us immediately of any unauthorised use of your account via fsctopnutrition@gmail.com
4. Orders and Payments
Placing an Order
When you confirm an order on our online store, you are making a purchase offer that FSC TopNutrition may accept or decline with reasons. An acceptance confirmation will be sent by email. All orders are subject to stock availability.
Payment Methods
We accept credit and debit cards (Visa, Mastercard, American Express) and Link. Online payments are processed securely through Stripe with SSL encryption. At our physical store we also accept cash.
Prices, VAT and Availability
All prices published on the website are in euros and include applicable VAT. FSC TopNutrition reserves the right to change prices without prior notice; however, the price in effect at the time of order confirmation will always apply. Typographical errors in prices do not bind FSC TopNutrition.
5. Shipping and Returns
Delivery Times and Costs
- • Standard delivery: 2-3 business days from order confirmation
- • Express delivery: 24-48 hours (available on the Spanish mainland)
- • Free shipping on orders over €50 (mainland). Different rates apply for the Balearic Islands, Canary Islands, Ceuta and Melilla
Right of Withdrawal and Returns
- • 14-calendar-day right of withdrawal from receipt of the order, in accordance with applicable consumer law
- • Products must be returned unopened, in original packaging and in perfect condition
- • Free returns with a prepaid label. Refund processed within 5-7 business days
6. Permitted Use of the Website
The user agrees to use the website in accordance with the law, good morals, public order and these terms. The following uses are expressly prohibited:
7. Intellectual and Industrial Property
All content on this website — texts, images, logos, designs, source code, trade names and trademarks — is the property of FSC TopNutrition or third parties who have authorised its use, and is protected by Spanish and international intellectual and industrial property legislation.
Its reproduction, distribution, public communication or transformation is prohibited without the express written consent of FSC TopNutrition, except for private, non-commercial use.
8. Liability and Warranties
FSC TopNutrition shall not be liable for any indirect damages, loss of profit or harm of any nature arising from the use or inability to use the website or purchased products, provided there is no wilful misconduct or gross negligence on our part.
Supplements and nutritional products are sold as food supplements and not as medicines. They do not replace a balanced diet or the supervision of a healthcare professional. FSC TopNutrition does not accept liability for improper use or use contrary to the manufacturer's instructions.
9. Amendments to Terms
FSC TopNutrition may amend these terms at any time by publishing them on this website. The terms in force at the time of confirmation of each order will apply to that transaction.
10. Applicable Law and Jurisdiction
These terms are governed by Spanish law, in particular by Royal Legislative Decree 1/2007 (General Law for the Defence of Consumers and Users) and Law 34/2002 on Information Society Services. For the resolution of disputes, the parties submit to the Courts of Madrid, without prejudice to the consumer's applicable jurisdiction under current regulations.
11. Contact Information
For any questions about these terms or your orders, you can contact us at:
Questions about our terms?
Our team is available to clarify any aspect of our sales terms, shipping, returns or website use.
Clear Terms
Written in plain language, without unnecessary jargon, so you always know exactly where you stand.
Buyer Protection
We fully comply with Spanish consumer protection regulations and the 14-day right of withdrawal.
Fair and Transparent
VAT-inclusive prices, free returns and personalised support both in store and online.
Legal notice: By completing a purchase or registering an account, the user confirms they have read and accept these General Terms and Conditions. We recommend keeping a copy for future reference.